As long as the item is unused, in the original packaging and in a resalable condition, you can return the item on the condition theoakshop.net are contacted within 7 days*. A collection charge of £49 will be made on all returns.
*this does not apply to Bespoke items(including all larder cupboards)
Please inspect your furniture within 7 days. We will simply replace the damaged item for FREE. Please repack the item in the original packaging.
Once we have received and accepted your order it cannot normally be cancelled as we may start to manufacture your Bespoke items (including all Larder Cupboards) immediately. Bespoke items (including all Larder Cupboards) made which are no longer required cannot always be economically reused due to them being to your exact measurements/sizes/design/finish etc.
However at our discretion, depending on how far advanced your order is, we may accept cancellation and refund 50% of the order value or if production has not been started we will refund all of the order value. We do not refund any orders that are cancelled within a 14 day period prior to your delivery date.
If you need further help with any of our furniture then please call 01476 577377
Our office hours are Monday to Friday 09:30am - 4pm, Saturday 9am - 5pm, Sunday 10am - 5pm